Frequently Asked Questions

Simply explore our catalog, pick your favorite luxury frame, and click "Select Lenses & Customize". Our 4-step optical engine lets you select your lens usage, input prescription parameters (or upload your doctor's slip), pick premium coatings (Blue-Cut, Photochromic, Anti-Glare), and proceed directly to checkout.

Yes! Each eyewear item in your cart maintains its own independent prescription profile. You can customize pair #1 with distance lenses, and pair #2 with reading or computer lenses in the same cart.

Absolutely. An official digital invoice is automatically sent to your registered email address immediately upon checkout, and a physical printed lab certificate and receipt is enclosed with your package.

Real-time laboratory inventory is synced live on every product page. All visible products and color variants are in stock and ready for immediate optical edging and nationwide dispatch.

Optical prescriptions specify values for OD (Right Eye) and OS (Left Eye). SPH indicates Sphere power (+ for Hyperopia/Farsightedness, - for Myopia/Nearsightedness), CYL & AXIS correct Astigmatism, and ADD indicates reading magnification.

Pupillary Distance (PD) is the exact distance in millimeters between the centers of your pupils. It ensures the optical center of the lens aligns directly with your gaze. If not written on your prescription slip, standard adult PD is 63mm (or 31.5mm / 31.5mm Dual PD).

Photochromic lenses remain crystal clear indoors and automatically transition into dark sunglass tints when exposed to UV sunlight outdoors, providing effortless 2-in-1 convenience.

No. Because contact lenses rest directly on the cornea while eyeglasses sit 12mm in front of your eyes (vertex distance), the spherical and cylinder powers differ significantly. Always use a dedicated eyeglass prescription.

Check the inside temple (arm) of your existing comfortable eyewear. You will see three numbers printed (e.g. 52-18-140): Lens Width (52mm), Bridge Width (18mm), and Temple Length (140mm).

100% Guaranteed. Every piece in our atelier is sourced directly from certified manufacturers and official authorized brand distributors, accompanied by genuine cases and microfiber cleaning cloths.

We accept Direct Online Bank Transfers, JazzCash / EasyPaisa / Raast, and Cash on Delivery (COD) nationwide across Pakistan.

You can enter your voucher or promo code directly on the Shopping Cart page. Your discount will be calculated in real-time and applied during checkout.

No, you can checkout as a guest. However, creating a free account unlocks your Optical Prescription Vault, which stores your parameters for one-click re-ordering.

You can contact our dedicated support team via our Contact Us desk, WhatsApp Hotline, or by emailing support@faisalopticalservice.com.